Refund, Return & Cancellation Policy

Student Cancellation & Withdrawal

Once payment is received and enrollment is confirmed, course fees are non-refundable for voluntary cancellation, change of mind, personal scheduling conflicts, missed classes, or failure to participate or complete the course. This applies before and after the course starts, subject to the exceptions below and applicable consumer rights.

Students are responsible for checking the course description, schedule, requirements, and fee before paying. Recordings of missed classes are provided where included in the purchased course.

Returns

Physical returns do not apply because our courses and learning resources are delivered digitally.

Cancellation or Changes by Catcore Lab

If Catcore Lab cancels a course before it begins, students may choose a full refund or transfer to an available alternative batch.

If Catcore Lab materially changes the advertised start date or schedule before the course begins, students who cannot attend the revised schedule may request a full refund.

If Catcore Lab permanently discontinues a course after it begins, fees attributable to the undelivered portion will be refunded. Individual classes may be rescheduled, with students notified and the purchased training delivered.

Duplicate Payments & Service Issues

Verified duplicate or excess payments will be refunded for the extra amount received.

If a payment is deducted but enrollment is not confirmed, contact us with your transaction reference and payment proof so we can investigate.

Problems with course access or delivery should be reported promptly. We will investigate and arrange a correction, replacement session, or appropriate refund where warranted.

Refund Requests & Processing

Email info@catcorelab.com or contact 0339 2282673, providing your name, registered email, enrollment ID if available, transaction reference, and reason for the request. Never send your card PIN, CVV, password, or OTP.

Approved refunds will normally be initiated within 7–10 working days after verification and receipt of the required information. Refunds will use the original payment method wherever supported. Bank or payment-provider crediting times may vary.

Your Rights

This policy does not limit rights or remedies available under applicable consumer protection laws.